MOVE MASTER LOGISTICS LIMITED (MMLL) PRIVACY POLICY

Last updated: October 01,2024.

This Move Master Logistics Limited (MMLL) Privacy Policy portrays our policies and procedures on the collection, use and disclosure of your information when you use the service. The privacy policy informs you about your privacy rights and most importantly the legal protection of your right under the extant laws. We use your personal data to provide and improve the service. Prior to using any of services, you are required to read, understand, and agree to our terms and conditions and our privacy policy. By using our service, you agree to the collection and use of information in accordance with this privacy policy.

Scope

This policy applies to all users of Move Master Logistics Limited (MMLL) services. It portrays how Move Master Logistics Limited (MMLL) and its affiliates collect and use personal information to provide its services. This privacy policy applies to all users of our websites, features, or other services anywhere in Nigeria unless covered by a separate privacy policy. This policy specifically applies to:

1. Riders: users who initiates, request or receive delivery services.
2. Drivers: users who provide transportation individually or through partner transportation companies.
3. Delivery Recipients: users who request deliveries of food or other items.
4. Delivery Partners: users who provide delivery services.

This policy also applies to those who provide information to Move Master Logistics Limited (MMLL) in with regards to an application to use our services, or whose information Move Master Logistics Limited (MMLL) otherwise receives in connection with its services. All those subject to this privacy policy are referred to as “users” for purposes of this policy. The practices described in this privacy policy are subject to extant laws in Nigeria.

Collecting and Using Your Personal Data

Type of Data Collection

Personal Data

While using our service, Move Master Logistics Limited (MMLL) may ask you to furnish us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information shall include but not limited to:

• Contact details: name, phone number, email address, home address, etc.

• Profile information: Profile photo, stored addresses, language, communication preference, etc.

• Geo-location: Where you need to board, the location of nearby cars, time, travel progress, destination of your trip, etc.

• Payment information such as billing amount and payment card used.

• A record of communications, such as when interacting with in-app chats or talking to customer service agents.

• Limited identification data for the device, such as the IP address where the Move Master Logistics Limited (MMLL) application is installed.

• Data on the use of transportation services: data on travel conditions, time, behaviors evaluated by drivers, etc.

• Data related to communication directly via instant messaging in the Move Master Logistics Limited (MMLL) application ("Chat with driver" option): Date and time of communication and its content.

Usage Data

Note that usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever You visit our service or when you access the service by or through a mobile device.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with your prior permission:

• Information regarding your location.

• Information from your Device's phone book (contacts list).

• Pictures and other information from your Device's camera and photo library.

We use this information to provide features of our service, to improve and customize our service. The information may be uploaded to the company's servers and/or a service provider's server or it may be simply stored on your device.

You can enable or disable access to this information at any time, through Your Device settings.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our service, including monitoring the usage of our Service.

• To manage Your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the service that are available to you as a registered user.

• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.

• To contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

• To manage your requests: To attend and manage your requests to us.

• For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our service users is among the assets transferred.

• For other purposes:  We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service, products, services, marketing and your experience.

We may share your personal information in the following situations:

• With Service Providers: We may share your personal information with service providers to monitor and analyze the use of our service and to contact you.

• For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

• With business partners: We may share your information with our business partners to offer you certain products, services or promotions.

• With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

• With Your consent: We may disclose your personal information for any other purpose with your consent.

·         Information from other sources like;

(a). User feedback, such as ratings or compliments.

(b). Users providing your information in connection with referral programs.

(c). Users requesting services for or on your behalf.

(d). Users or others providing information in connection with claims or disputes.

(e). Move Master Logistics Limited (MMLL)’s business partners through which you create or access your account, such as payment providers, social media services, on-demand music services, or apps or websites who use Move Master Logistics Limited (MMLL)’s APIs or whose API, Move Master Logistics Limited (MMLL) uses.

(f). Insurance providers (if you are a driver or delivery partner).

(g). Financial services providers.

(h). Partner transportation companies (if you are a driver who uses our services through an account associated with such a company).The owner of the company for business or the company family profile that you use.

(i). Publicly available sources.

(j). Marketing service providers.

NOTE: Move Master Logistics Limited (MMLL) may combine the information collected from these sources with other information in its possession.

Retention of Your Personal Data

Move Master Logistics Limited (MMLL) will retain your Personal Data only for as long as is necessary for the purposes set out in this privacy policy. We shall retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable and extant laws), resolve disputes, and enforce our legal agreements and policies.

Move Master Logistics Limited (MMLL) shall also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including personal data is processed at the Move Master Logistics Limited (MMLL)'s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to and maintained on computers located outside of your state or area of jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

Move Master Logistics Limited (MMLL) will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organization unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Move Master Logistics Limited (MMLL) is involved in a merger, acquisition or asset sale, your personal data may be transferred. We shall provide notice before your personal data is transferred and becomes subject to a different privacy policy.

Law enforcement

Under certain circumstances, Move Master Logistics Limited (MMLL) may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

Move Master Logistics Limited (MMLL) may disclose your personal data in the good faith belief that such action is necessary to:

• Comply with a legal obligation.

• Protect and defend the rights or property of Move Master Logistics Limited (MMLL).

• Prevent or investigate possible wrongdoing in connection with the service.

• Protect the personal safety of users of the service or the public.

• Protect against legal liability.

Security of Your Personal Data

The security of your personal data is important to us. However, we shall note that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our service ("Service Providers"), provide the service on our behalf, perform service-related services or assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Google Analytics

We may use third-party service providers to monitor and analyze the use of our service.

Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

Firebase

Firebase is analytics service provided by Google Inc. You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy: https://policies.google.com/privacy?hl=en.

We also encourage you to review the Google's policy for safeguarding your data:https://support.google.com/analytics/answer/6004245.

For more information on what type of information Firebase collects, please you may visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

Freshdesk

Freshdesk Support is a simple system for tracking, prioritizing, and solving customer support tickets. The Freshdesk Privacy Policy is available at the following link:https://www.freshworks.com/privacy

Behavioral Marketing

Move Master Logistics Limited (MMLL) uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our eervice.

Google Ads (AdWords)

Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page:http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout- for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:https://policies.google.com/privacy?hl=en.

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page:https://www.facebook.com/help/164968693837950.

To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217.

Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Al using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation.

Payments

We may provide paid products and/or services within the service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are: Flutterwave.

Their Privacy Policy can be viewed at https://flutterwave.com/terms

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that Your child has provided us with personal data, please contact Us. If we become aware that we have collected personal data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.

If we need to rely on consent as a legal basis for processing your information and requires consent from a parent, we may require your parent's consent before we collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Account Deletion

Users can request account deletion by contacting us. Verification may be required. Deletion process may take 3 days or more. Deleted data is irrecoverable except where legally required. We reserve the right to retain certain information as permitted by law.

Changes to this Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "Last updated" date at the top of this privacy policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us.